The Site is operated by YourExecSec (together with any subsidiaries, affiliates, employees, and agents and their respective successors and assigns, "YourExecSec" or "We"). Here, any user ("you") can open an account (an "Account") and have an assistant (a "Virtual Assistant") assigned to you, to help you with certain administrative, marketing, and bookkeeping projects. These projects may include helping you find and engage third parties ("Service Providers") to perform certain services such as sending mail and packages, providing marketing and bookkeeping software, or providing transportation. Both kinds of help will be referred to here as the "Services". The Services include:
- Document formatting and proofing
- Data entry and transcription
- Blog, social media and website updates
- Contact list organization and management
- Internet and public database research
- Calendar management
- Meeting scheduling and coordination
- Drafting emails and correspondence
- Cloud storage organization
- Preparing requests for reimbursement
- Making travel arrangements, including airfare, hotels, and rental cars
- Preparing invoices
- Researching events and activities
- Project management
- Other administrative tasks as requested by you and accepted by YourExecSec.
YourExecSec works on a subscription basis in increments of thirty (30) days or, in certain cases, a custom period to which You and YourExecSec agree in writing (each, a "Subscription Period"). You subscribe to a plan (your "Subscription") that entitles you to a Virtual Assistant's services for a set number of hours during each Subscription Period ("Service Hours"). Examples of YourExecSec's plans include plans of 10 hours per month, 20 hours per month, and 50 hours per month.
The fee for your subscription (your "Subscription Fee") is based on the number of Service Hours you are entitled to receive from your Virtual Assistant during each Subscription Period.
You will pay your Subscription Fee by giving us a credit card, which will be your "Card on File". You may change the Card on File at any time through your Account.
When you ask for Services, you submit a ticket or "Service Request" through our online portal. While our Virtual Assistants can fulfill many Service Requests by themselves, some Service Requests may require the assistance of a Service Provider. For example, a virtual assistant may schedule a package for pick up and mailing with the assistance of a courier. As another example, the Virtual Assistant may provide bookkeeping assistance, but require access to bookkeeping software offered by a Service Provider. In these examples, the courier may charge a fee for shipping the package and the software provider may charge a monthly fee for using the software. Fees that Service Providers charge for their services are "Service Provider Fees". Service Provider Fees are separate from and in addition to your Subscription Fee. (See section below called "Service Provider Fees".)
ELIGIBILITY FOR SERVICES
You must be at least 18 (eighteen) years old in order to open an Account and have Services provided to you. If you open an Account and we determine that you are not eighteen years old, we may terminate your Account immediately.
TERM, RENEWAL, AND TERMINATION
Once you have opened an Account, chosen your Subscription, and provided a Card on File to pay your Subscription Fee, and your Card on File has cleared through our credit-card processor, we will notify you and give you access to our online portal, and your Subscription will start to run.
If you want to terminate your Subscription, you must notify us by emailing your "Client Service Manager" or Virtual Assistant. A Client Service Manager is a YourExecSec representative who may periodically check in with you to assess your satisfaction with YourExecSec's Services and serve as the main contact for any issues that arise from the Services. If you have not been assigned a Client Service Manager, you may initiate the service by emailing us.
If you do terminate your Subscription, the termination will be effective on the last day of the Subscription Period during which you gave us notice of your wish to terminate your Subscription. Until then, if you have Service Hours left for that Subscription Period, you may continue to use the Services until the end of that Subscription Period.
CONTACTING YOUR VIRTUAL ASSISTANT
Once we have assigned you a primary Virtual Assistant, you will receive an email from your Virtual Assistant with his or her contact information. You may communicate directly with your Virtual Assistant; however, service requests must be made via the online portal.
CONSENT TO EMAIL AND PHONE COMMUNICATIONS
You consent to receive emails at the email address you provide to us in your Account (i) from your Virtual Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, (ii) from Service Providers whom we recommend to you for the purpose of having them provide Services to you that you have requested with respect to arrangements for such Services and the performance of and payment for such Services, and (iii) from us about aspects of the Site and the Services that may be of interest to you.
You consent to receive phone calls at the phone number you provide to us in your Account (i) from your Virtual Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, and (ii) from Service Providers whom we recommend to you, for the purpose of having them provide Services to you that you have requested and with respect to arrangements for such Services and the performance of and payment for such Services.
CHARGES AND PAYMENT
We will charge the Card on File for your Subscription Fee for each new Subscription Period unless and until you notify us in writing that you wish to terminate your Subscription or you change the settings in your Account to change your Subscription.
If we change the Subscription Fee for your Subscription, we will notify you through the Site. If that happens, unless you notify us in writing that you wish to terminate your Subscription (as provided above), we will charge the Card on File, and you will be obligated to pay, the increased Subscription Fee.
Service Provider Fees
SERVICE PROVIDER FEES ARE SEPARATE FROM AND IN ADDITION TO YOUR SUBSCRIPTION FEE.
Some Service Providers will require payment of Service Provider Fees in advance. Others will bill you after the Services have been completed.
If you approve a purchase, your Virtual Assistant will use the Card on File to pay for any Service Provider Fees.
Service Hours work on a month-by-month basis. If you do not use all of your Service Hours during a particular Subscription Period, those Service Hours will expire. You cannot carry unused Service Hours over to the next Subscription Period.
If you have any good-faith reason not to want to work with a particular Service Provider that YourExecSec proposes to use, you can request that your Virtual Assistant locate an alternative Service Provider, but the time spent locating the Service Provider that you rejected and the time spent locating a new Service Provider will be charged against your Service Hours for that Subscription Period.
LIMITATION ON SCOPE OF SERVICES
Your Virtual Assistant will provide any Services that you request that can be performed remotely, such as database management, writing correspondence, looking for information, except for any professional services such as legal services, financial services, and tax preparation services.
THE SERVICES DO NOT INCLUDE ANY LEGAL, FINANCIAL, MEDICAL OR OTHER PROFESSIONAL ADVICE OR SERVICES. ANY ADVICE THAT A VIRTUAL ASSISTANT OR ANY OTHER YourExecSec REPRESENTATIVE MAY OFFER IN THE COURSE OF PROVIDING SERVICES DOES NOT CONSTITUTE AND IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR ANY LEGAL, FINANCIAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE.
Any Services that need to be performed at your home, at some other location, or in person may be performed by Service Providers, who will charge separate Service Provider Fees that they will charge to you directly or that will be billed to YourExecSec and charged by YourExecSec to your credit card.
Your Virtual Assistant may not and will not engage or help you engage directly or indirectly in any illegal, fraudulent, or immoral activity or in the pursuit of information about activities that reasonably can be considered illegal, fraudulent or immoral, which includes, without limitation, the infringement of anyone else's proprietary or personal rights.
Your Virtual Assistant may not and will not disclose to you any information about any other user of the Site or the Services.
PROHIBITION ON SOLICITING YOUR VIRTUAL ASSISTANT
YourExecSec owns all rights in and to the Site, including, without limitation, trademark rights in the YourExecSec name and logo, all copyrights (including, without limitation, all source code), and other rights in the content of YourExecSec that appears on the Site ("Site Content").
LIMITATIONS ON USE OF THE SITE
You may not:
- Circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Site Content or enforce limitations on use of the Site.
- Transmit to the Site or to your Virtual Assistant any viruses, malware, worms, or any computer code designed to damage, improperly obtain information from, or modify the Site.
- Transmit to the Site or to your Virtual Assistant any pornographic, obscene, or defamatory material or any material that violates a person's right to privacy or right of publicity.
INTERACTION AND DISPUTES WITH SERVICE PROVIDERS; RELEASE
You are solely responsible for your communication and interaction with any Service Provider. Use your common sense.
If there is a dispute between you and any Service Provider, even though your Virtual Assistant may try to help resolve it, YourExecSec is under no obligation to become involved.
You hereby release YourExecSec, its subsidiaries and affiliates, and their officers, employees, agents, and successors in interest from claims, demands, and damages (actual and consequential) of every kind or nature, including death, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or the Site.
If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
REPRESENTATIONS AND WARRANTIES
DISCLAIMER OF WARRANTIES. THE SITE IS MADE AVAILABLE TO YOU "AS IS". TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, YourExecSec EXPRESSLY DISCLAIMS AND DOES NOT MAKE ANY PROMISE, REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED (i) ABOUT THE ACCURACY, ADEQUACY, COMPLETENESS, TIMELINESS, SAFETY, OR RELIABILITY OF ANY INFORMATION, SERVICES OR GOODS THAT ANY VIRTUAL ASSISTANT OR ANY SERVICE PROVIDER MAY PROVIDE; (ii) ABOUT THE SAFETY OR SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICES PROVIDED OR GOODS PROCURED BY OR THROUGH ANY VIRTUAL ASSISTANT OR ANY SERVICE PROVIDER; (iii) THAT ANY SERVICES PROVIDED OR GOODS PROCURED WILL NOT INFRINGE THE COPYRIGHT, TRADEMARK, PATENT, TRADE SECRET OR OTHER PROPRIETARY RIGHTS OF ANY THIRD PARTY OR INFRINGE ANY THIRD PARTY'S RIGHT OF PRIVACY OR PUBLICITY; (iv) ABOUT THE PRIVACY OR SECURITY PRACTICES OR SYSTEMS OF ANY SERVICE PROVIDER; OR (v) THAT THERE IS NO LOWER OR BETTER PRICE OR DEAL FOR ANY SERVICES PROVIDED OR GOODS PROCURED THROUGH ANY VIRTUAL ASSISTANT OR ANY SERVICE PROVIDER. Some jurisdictions do not allow the disclaimer of implied warranties, so some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES WILL YourExecSec OR ANY OF ITS SUBSIDIARIES OR AFFILIATES, EMPLOYEES, AGENTS OR REPRESENTATIVES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (EVEN IF YourExecSec OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF THE SITE, ANY VIRTUAL ASSISTANT, OR ANY SERVICES, WHETHER THE DAMAGES ARISE FROM (i) USE OR MISUSE OF THE SITE, (ii) YOUR INABILITY TO USE THE SITE, (iii) THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE SITE, (iv) ANY INFORMATION, SERVICES OR PRODUCTS YOU RECEIVE OR USE THROUGH THE SITE, THROUGH YOUR INTERACTION WITH ANY VIRTUAL ASSISTANT OR ANY SERVICE PROVIDER, OR AS A RESULT OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION, SERVICES OR PRODUCTS THAT MAY BE PROVIDED TO YOU BY ANY SERVICE PROVIDER, (v) A SERVICE PROVIDER'S FAILURE TO PROVIDE ADEQUATE PRIVACY OR SECURITY WITH RESPECT TO YOUR CREDIT CARD OR OTHER PERSONALLY IDENTIFYING INFORMATION, (vi) THE ACTION OR FAILURE TO ACT OF ANY VIRTUAL ASSISTANT, YourExecSec REPRESENTATIVE, OR SERVICE PROVIDER, OR (vii) ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE SITE OR ANY LINKS ON THE SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted, so some of the foregoing limitations may not apply to you.
CONSENT TO COLLECTION AND USE OF DATA
COPYRIGHT PROTECTION POLICY
If you believe that any content that you own has been posted on the Site without your permission, please provide our Copyright Agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Site; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent can be reached via our contact page
GOVERNING LAW, JURISDICTION, AND TIME LIMIT ON CLAIMS
CHANGES TO TERMS